Better Outcomes

By offering and promoting high-quality interpretation and translation services as an INTRAN member, you can dramatically improve interactions between your staff and end users, and the outcomes you achieve.

Interpreter signing Sick


Interpretation and translation services are crucial for public-facing organisations. They allow people to understand their duties and rights, communicate their needs, access services and understand their options.

They also allow professionals to be confident in the assessments they make, and the actions they plan to address the needs of the individual – in every area from health and social care to housing, criminal justice, education, advice and local authority services. Ultimately, this helps to build stronger, more independent communities.

Managing quality for better outcomes

We offer excellent quality at the point of delivery, helping you guarantee access and deliver a high-quality service to end users. Our suppliers employ trained and qualified, experienced interpreters and translators, and our tenders, KPIs (Key Performance Indicators) and contract integrate quality into every aspect of the service they provide. Our ability to provide is excellent, with 24/7 access and emergency cover.  By getting it right first time, you avoid expensive and time-wasting ‘gaps’.

Compromising on quality, or failing to provide a service at all, can have disastrous knock-on effects – for service users who don’t get help at the right time, and for staff who have to pick up the pieces. Failure to provide can also leave an organisation open to complaints or legal challenges, with long-lasting impacts on its reputation. INTRAN takes this 360º view of quality and provision, considering the organisation, its staff and its end users.

The diagram below contrasts the benefits of success and the costs of failure for a healthcare organisation. The picture is very similar in other types of public-facing organisations. For example, for police forces, failure to provide on time can mean releasing suspects on bail, while the failure to provide suitably qualified interpreters can lead to omissions, additions, misinterpretations and procedural errors being picked up at court, and costing thousands of pounds per failed trial. In some cases, inability to provide or to provide the right standards lead to miscarriages of justice.

Now read lower risks.



  1. Better access to care; protection and preventative services; improved understanding; reduced misunderstandings
  2. Better needs and risk assessments; fewer misdiagnoses; fewer unnecessary diagnostic tests; admissions; inappropriate interventions
  3. Plans and strategies to manage crises are followed closely; improved patient compliance; reduced medication errors; fewer patient visits; shorter hospital stays
  4. Less overuse of emergency services; improved patient satisfaction
  5. Fewer avoidable deaths
  6. Lower healthcare costs

  1. Impaired access; missed opportunities to intervene; wasted staff time
  2. Misdiagnoses; inappropriate treatments; unintentional neglect
  3. Plans failures; client/patient do not follow prescriptions or instructions; medication errors; more visits; longer stays
  4. Avoidable emergency callouts; complaints; legal challenges; reputational damage
  5. Reduced life expectancy
  6. Higher costs