Local Government

As a local government organisation member of INTRAN, you can provide high-quality interpreting and translation services that will help you deliver improved outcomes in a range of areas in the most efficient way. Through INTRAN, you can deliver equality of access to information and services, improving safety and safeguarding human rights.

Being part of INTRAN helps your organisation too. Because of our procurement and supplier-management expertise, you can be confident of getting best value for money for your interpreting and translation services. We’ll provide detailed reports and help your staff get the most from our service. Finally, you’ll be able to access the shared knowledge of other local authority members, to benchmark performance and best practices.

To learn more about how your local authority could benefit from INTRAN membership, please get in touch.

Paul Jackson, Norfolk County Council

There are so many places where local government needs translation and interpreting.

For example, we have to make sure everybody knows how much Council Tax to pay, and how to pay it. And we have to make safeguarding processes fully accessible, particularly in child protection, to prevent more costly interventions down the line.

INTRAN takes away all the pain of commissioning these services, and is often better value than commissioning providers directly.”

Stephanie Ross-Wagenknecht, Public Health, Finance Manager

“In public health, our job is to prevent disease and promote healthy lifestyles.

INTRAN help by providing a professional, reliable and cost-effective service, and by providing good-quality data on local needs and languages.”

Allison Coleman, Suffolk County Council, on “Why we joined INTRAN”

“Before we joined INTRAN, we had fragmented provision and no control over costs or quality.

With INTRAN, all of that is managed. Our biggest users are children’s services teams, who deal with vulnerable children and safeguarding, and it’s good to know all the providers are high-quality, with an understanding of that environment.

Overall we’ve found real benefit from INTRAN, and surveys show our users have too.”

  • Effective interventions

    Use of interpreters with experience in the statutory sector will ensure efficient use of resources, early intervention and clear understanding when developing care and other intervention plans. This helps workers meet centrally prescribed time targets and avoid financial penalties, too.

  • Improved health and wellbeing

    We help you allow fair access to services and information at the time and point of need, helping reduce risks and health and social care costs. Better communication delivers a range of benefits, including avoiding adverse events, improving needs assessments, reducing client visits, improving speed of recovery, fewer and shorter hospital stays, better treatment plans and empowering people to lead independent lives.

  • Fewer and smaller risks

    We help you prevent avoidable risks and prevent the escalation of unavoidable risks in a wide range of settings.

  • Improved safeguarding

    We help you reach and care for the most vulnerable children and adults in the communities you serve, so you can engage with them and their families, improve their safety and help them lead independent lives.

  • Better use of resources

    We help you get it right first time and intervene when help is first needed, preventing more significant costs later on. Your frontline staff can be confident that conversations through INTRAN interpreters are of a high quality, so the information shared is reliable.

  • Better support for children and families

    INTRAN helps professionals working with parents and children to understand their needs and resolve issues so that they can achieve their full potential and access any specialist support that they need.

  • Stronger communities

    People who understand their rights, duties and opportunities can engage much more effectively with their community, and also with service providers. This reduces risk and vulnerability, ultimately creating a deeper sense of belonging and allowing people to interact with greater confidence.