All our members operate within contexts where they must have access to professional interpreters.
Failure to provide, or failure to provide the right standards of interpretation, would potentially lead to worse outcomes for both service users and the organisation itself – and probably much higher costs too.
Making assumptions that you can get by with family, friends or untrained interpreters can be dangerous! Not only is there a risk of inaccurate translation, but often people close to the user may try to protect them from sensitive or unwelcome information.
With our help, you can make sure you get it right first time, so users can clearly communicate their needs and get help when and where they really need it.
The table below shows how we help manage risks, sector by sector
Risks of failing to provide interpreting or translation
NHS. Misdiagnosis; wrong treatment; failure to obtain informed consent
LOCAL GOVERNMENT. Safeguarding; failure to meet care standards; misunderstandings of information and advice; lack of awareness of rights and duties.
PUBLIC HEALTH. Poor knowledge of healthy lifestyle; lack of health education.
CRIMINAL JUSTICE. Inequitable access to justice.
VOLUNTARY SECTOR. Misunderstanding of information and advice; lack of awareness of rights and duties; failure to meet care standards; safeguarding.
HOUSING. Tenants don’t understand the terms of their tenancy agreements; tenants don't know what to do when issues arise.
GENERAL. Not being able to provide, or relying on informal interpreters (e.g. staff members with language knowledge, service users’ friends and family).
Poorer outcomes; care pathways mismanaged; increased use of emergency services; longer hospital stays; repeat appointments for the same issues; in worst-case scenarios, risk to life
Costly safeguarding interventions later on; safety of client compromised; clients failing to access their rights and meet their duties; delayed Council Tax payments; food-hygiene issues in restaurants; government targets not met.
Costs of intervention increase against costs of prevention; lower life expectancies.
Wrong verdict; reoffending; increase in crime; more costly legal interventions.
Worse outcomes for clients; safety of clients compromised; higher intervention costs for public agencies.
Broken tenancy agreements; increase in legal disputes; higher repair costs; escalation of issues for tenants and people living nearby.
Higher public-sector costs of service delivery in the locality; knock-on effects for other agencies or departments; failure to protect client confidentiality; disparities in access, treatment, care, justice and outcomes.