Mission Statement

It is a fundamental principle of our policies that all people are equally valued, recognising their gender, age, disabilities, race, ethnic origin, language, religion or sexual orientation. We are therefore committed to promoting equality of opportunity and safeguarding human rights.

It is in this context that INTRAN exists to ensure equal access to information and relevant services to speakers of languages other than English and to people who are deaf.

Our commitment to providing a quality service will be underpinned by:

• the provision of appropriate training plus guidance on standards and conduct for interpreting/communication staff and those staff using the service

• appropriate financial reward and professional support for interpreting/ communication staff

• monitoring the use and effectiveness of our services and using information gained to help achieve our aim of continuous improvement

• encouraging feedback from service users