How Do We Work?

INTRAN is a Partnership

In 2000 a partnership of public and voluntary bodies came together to create INTRAN. INTRAN was established to meet the interpretation and translation needs of each of these bodies, whilst having the added advantage of distributed management time and costs through partnership working. INTRAN operates by commissioning different interpretation and translation agencies (referred to as the service providers) to provide their services in either interpretation or translation to the INTRAN partners. INTRAN is run by its partners, all of whom have equal input on how the partnership operates.

ID Code Access

If your organisation is an INTRAN partner, you are likely to have received an ID code. This ID Code enables you to access INTRAN services. If you do not have an ID code you should contact your INTRAN Champion. 

How do you decide which service you need and which telephone number to call?

If you need to book for an interpreter or a translation, you will not call INTRAN. You will call one of the six agencies with which INTRAN has a contract. They are:

• CINTRA provides face-to-face interpreters on appointment
• Clarion provides services for working with deaf and hard of hearing people
• Deaf ConneXions provides services for working with deaf people
• HITs provides face-to-face interpretation on appointment
• Language Line provides telephone interpreting
  
• Pearl Linguistics provides written translations, transcriptions and Braille services

To find out which of the above agencies works specifically with your organisation, please following this link.

As INTRAN is a partnership organisation, you will be asked for your I.D code each time you call any of these agencies.

For a summary of all the services provided by INTRAN and whom to contact or for bookings, go to Which language service do you need to call?

For any information related to the use of INTRAN within your organisation, please contact your INTRAN Champion (see link above).

Who is in charge of INTRAN within your own organisation?

Your organisation champion is in charge for your departmental use of INTRAN. Your champion will be able to respond to the following questions:

• What is my ID code?
• Can I go on an INTRAN training course?
• What are the top languages spoken in this region?
• How much does it cost to use the service
• Do I really have to use it?
• We do not have a budget. What shall I do?
• How can I order more resources?
• How can I give feedback to my organisation on the INTRAN services?

For any information related to the use of INTRAN within your organisation, please contact your INTRAN champion (see link above).

How do I make a complaint?

If you are not happy with services you have received through INTRAN, with one of our service providers or with any member of the INTRAN team you have the right to complain. For more details about this, please see our complaints procedure. If you would like to make a complaint straightaway please complete and return our complaints form.

How can I give feedback to INTRAN?

INTRAN always welcomes your feedback about the partnership or on any of the services we offer. You can provide feedback to us via our online feedback form. Alternatively, you can contact us via post, on the telephone or by email, please see the contact us page for more details.