Feedback Form

Below is a questionnaire about the service you have received from INTRAN and to assess your experience when using one of our interpreting/translating services. We would be grateful if you could spare a few minutes to complete this and hopefully assist us in improving our services, monitor quality and enable us to collate valuable feedback.

Please provide the below information about yourself.

Your Name	Must be Provided
Your Job Title	Must be Provided
Your Organisation	Must be Provided

Please rate INTRAN 1-5 on the following (1 being Poor, 5 being Excellent)

	Rating
Overall Experience
INTRAN Processes
Logo Awareness
ID Code Support
Raising awareness in staff
Your Champion
Cost

Which service did you use?

Telephone – Language Line
Face to Face – CINTRA
Face to Face – HITS
BSL / Lip Speaking – Deaf Connexions
BSL / Lip Speaking – Clarion
Written / Audio Translations – Pearl Linguistics

Please rate the service you used 1-5 on the following (1 being Poor, 5 being Excellent)

	Rating
Overall Rating of Booking Agency
Booking Staff
Quality of Work
Helpfulness
Speed
Punctuality
Professionalism
English Skills
Meeting Deadlines
Returning in the Right Format
Quote Arrangements