Feedback & Complaints
Receiving your feedback can make a difference to your agency. This includes good stories, suggestions for improvement, complaints, and even comments made by your clients or patients when using INTRAN.
If you think you have made a big difference to your client or patient's life by having booked an interpreter, please let us know.
If you want to send us feedback and make your agency aware of it, please complete our feedback form.
Please find examples of complaints received during 2009-2010 and how they were resolved here
Complaints Procedures
If you have a complaint about a particular service provider than you need to contact that service provider directly, for details of the complaints procedures of each of the INTRAN service providers please follow the links below.
If you have a complaint about the INTRAN partnership or a member of INTRAN's staff than please complete and return to us the INTRAN complaints form.
You can return the INTRAN complaints form to us via the following methods:
By Post: Development Manager, 15 Hooper Lane, Norwich, NR3 4ED
By Fax: 01603 495106 (please mark clearly for the attention of INTRAN)
By Email: Send to intran@norfolk.gov.uk
For more details about how to contact each of the service providers or INTRAN, how INTRAN complaints are resolved and commonly asked questions regarding complaints to INTRAN, please refer to our Complaints Procedure.
